Frequently Asked Questions

The Answers You Need

1. What are the payment options?

We accept payment through Debit card, Credit card, wallets and UPI. EMI option available with HDFC bank.

2. What is your return policy?

We have 7 day return policy. Return is valid only if the product is damaged or wrong product delivered

3. Do you offer gift cards?

Yes, We provide Gift Cards.

4. Which products are not eligible for returns?

  1. Computer Accessories - Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software.

  2. Fashion - Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits.

  3.  Footwear Accessories - Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax.

  4. Personal Care - Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

5. How do returns work?

You can raise a request to return your items with these simple steps:


1. Log into your The Desify account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request


Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your The Desify account.